The chief operating officer: an ill-defined but crucial role

It’s considered one of the most challenging positions in the boardroom, yet the role of chief operating officer is one of the least understood, devoid of a clear job description and progression route

The chief operating officer has been described as the backbone of an organisation; the glue that connects the commercial strategy of the business with delivery and execution. Yet unlike other members of the C-suite, there isn’t a single description of what the role entails, nor is there a clearly defined route for becoming COO. 

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