Consumer Duty reforms to shake up retail banking in 2023

Firms are racing to ready for the FCA’s new Consumer Duty – a wide-ranging slab of regulation that is a catalyst for lasting change in financial services

FCA Financial Conduct Authority HQ in International Quarter London in Stratford East London

When the Financial Conduct Authority (FCA) confirmed in late 2021 that it would introduce the Consumer Duty, there was little pushback from firms.

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